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Renforcement des capacités
Citizen Report Card Learning Toolkit

Citizen Report Card Learning Toolkit

Année de publication:
2006
This self-learning online course is provides basic knowledge and skills to implement Citizen Report Cards (CRCs). A CRC is a simple but powerful tool to provide public agencies with systematic feedback from users of public services. The target audience includes officers of local governments, civil society organizations, development agencies, and consortiums.

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